Saad MirJan 27, 20232 minHow about measuring the quality of your customer service?Call the company's customer service? The consumer does not always want to, and yet, it is by telephone that he wishes to solve his...
Saad MirJan 27, 20231 minAn Intro to Contact CentersA contact center is a central point from which customer or client contacts are managed. Contact centers typically handle a large volume...